Great customer support while booking (special mention for Mrs. Nguyen).
The train departed and reached on time.
The cabins were very well maintained.
Amenities were good.
Overall, an wonderful journey for our family.

Review link: https://www.tripadvisor.com/Attraction_Review-g311304-d25070205-Reviews-VIC_SAPA_TRAIN-Sapa_Lao_Cai_Province.html